Additional financial assistance options
The ComEd CARE programs also offer a range of financial-assistance options, while funding is available, to help eligible customers pay their electric bills. There are programs available for residential, small-business customers and nonprofit organizations, as well as activated and deployed members of the U.S. Armed Forces, National Guard, Reserves and honorably discharged veterans.
Any customer experiencing a hardship or difficulty with their electric bill should call ComEd immediately at 1-800-334-7661 (1-800-EDISON1), Monday through Friday from 7 a.m. to 7 p.m. to learn more on how to apply. Information on each of these options, along with eligibility requirements, can be found at www.ComEd.com/PaymentAssistance.
ComEd also offers usage alerts and energy-management tips to help customers manage energy use to save money now and on future electric bills. For information, visit www.ComEd.com/OnlineTools.
Last fall the City has announced two new lead service line replacement programs for homeowners who would like to replace their lead service lines. If you live in a single-family or two-flat home built before 1986, it is likely that you have a lead service line. Chicago’s drinking water is in compliance with all industry, state and federal standards so replacement is completely voluntary.
Residents interested in the Equity Program are encouraged to call 311 and ask for a water test kit to get started. More information on both these programs and links to apply can be found at: https://www.leadsafechicago.org/lead-service-line-replacement