A message from Peoples Gas President and CEO Charles Matthews

We are committed to promoting health and safety in the communities we serve. As conditions with the coronavirus disease (COVID-19) change, I want to assure you that we are prepared and taking steps to ensure customers have the energy they need. Our efforts include the following actions:

· Safety comes first – We have plans in place to ensure natural gas workers and other critical team members continue delivering the reliable service you expect while following the Centers for Disease Control and Prevention’s guidelines for safety. We are rescheduling nonemergency appointments and will reach out to our customers at a later time to reschedule.

· Shutoffs suspended – We suspended shutoffs for residential and business customers, unless unsafe conditions exist, to ensure the safety of our customers and employees. This is effective until this health crisis is behind us.

· Late payment charges waived – We understand that some of our customers will face financial hardships due to the spread of COVID-19. We are now waiving new late payment charges.

· Bill payment arrangement options and financial assistance – If customers are having difficulty paying their bill, we will work with them to arrange a payment plan or discuss financial assistance options. Customers can find additional information on our website or by calling 866-556-6001.

Safety is at the center of all we do. We remain committed to reducing the risks to our communities while providing the essential energy services our customers depend on, including responding to any emergency situations.

We will continue to closely monitor the situation surrounding COVID-19. We urge customers to visit our website or call us at 866-556-6001 whenever we can assist with energy service questions.

March 19, 2020

We are committed to promoting health and safety in the communities we serve. As conditions with the coronavirus disease (COVID-19) change, I want to assure you that we are prepared and taking steps to ensure customers have the energy they need. Our efforts include the following actions:

· Safety comes first – We have plans in place to ensure natural gas workers and other critical team members continue delivering the reliable service you expect while following the Centers for Disease Control and Prevention’s guidelines for safety. We are rescheduling non-emergency appointments and will reach out to our customers at a later time to reschedule.

· Shutoffs suspended – We suspended shutoffs for residential and business customers, unless unsafe conditions exist, to ensure the safety of our customers and employees. This is effective until this health crisis is behind us.

· Late payment charges waived – We understand that some of our customers will face financial hardships due to the spread of COVID-19. We are now waiving new late payment charges.

· Bill payment arrangement options and financial assistance – If customers are having difficulty paying their bill, we will work with them to arrange a payment plan or discuss financial assistance options. Customers can find additional information on our website or by calling 866-556-6001.

Safety is at the center of all we do. We remain committed to reducing the risks to our communities while providing the essential energy services our customers depend on, including responding to any emergency situations.

We will continue to closely monitor the situation surrounding COVID-19. We urge customers to find the most up-to-date information from us on our website or call us at 866-556-6001 whenever we can assist them with their energy service questions.

Dear Customer,

Safety is at the center of all we do at Peoples Gas. As information about the new coronavirus disease (COVID-19) continues to evolve, we are committed to taking preventive measures to reduce the risk to our communities while providing the essential services you depend on, including responding to any emergency situations.

To date, we have taken the following steps:

• Our employees are proactively following the Centers for Disease Control and Prevention (CDC) recommendations, including:
  • Avoiding close contact with people who are sick.
  • Washing their hands often with soap and water for at least 20 seconds. If soap and water are not readily available, using an alcohol-based hand sanitizer with at least 60% alcohol. Always washing hands with soap and water if hands are visibly dirty.
  • Avoiding touching their eyes, nose and mouth.
  • Covering a cough or sneeze with a tissue, then throwing the tissue in the trash. If no tissue, sneezing or coughing into elbow, not hands.
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.
• We have emphasized the need for our field crews to avoid close contact with large groups and anyone who appears sick.
• We also have implemented travel restrictions for our employees and are limiting visitors to our facilities.

Please help us in limiting the spread of COVID-19. We are happy to reschedule service appointments for customers who feel ill. Simply contact us at 866-556-6001 for a new appointment.

As we’ve seen over the past few days, conditions with COVID-19 are rapidly changing. We continue to work with medical experts and monitor updates from the World Health Organization, the CDC and the Centers for Public Health, and state and local health agencies on a frequent basis.

Through these unprecedented times, our focus remains on providing you with safe and reliable energy service.

Thank you. It is through all of our collective efforts that we can reduce the risk to each other.

Sincerely,